Appointments

Urgent appointments

To request an urgent appointment phone us on 01484 943000. Our phone lines are open 8am to 6:30pm Monday to Friday.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment, please phone us between 8am to 6:30pm Monday to Friday, or book an appointment online.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • or by replying to your e-consult submitted through Patchs

Cancelling or changing an appointment

To cancel your appointment:

Please provide as much notice as possible so the appointment is not wasted and can be re-booked. Please note, If you give less than one hour’s notice, this will be marked on your record as ‘Did Not Attend’, or for a child ‘Was Not Brought’.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone or face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible and no later than 10:30am, with a brief reason for the request. All routine and and urgent home visits will be triaged to see if a visit is required and to ensure you are seen by the most appropriate person.