During this pandemic our registration processes continue to alter. Please telephone the surgery to ask what is the most current method to help reduce attendances to the surgery.
You can normally prepare to register with us online or by asking our reception staff. They will check that you live within our practice area and give you a New Patient Registration form and questionnaire to complete.
Check here to see if you live within the practice catchment area, but please be aware that if you are close to the boundary you may need to check with the practice manager.
If you are eligible then please download and complete the following registration pack; patient-registration-pack
You will need to provide proof of identity and recent proof of address (such as a utility bill in your name). A list of acceptable documents is available here; Proof of Identity.
Once completed, please return the forms and make an appointment to see the Health Care Assistant for a New Patient Check. Please bring a urine sample with you to that appointment. Please note that you will have to see a GP / Nurse if you are on repeat medication. It can take a while to get your records from your previous GP, hence it is best if you make an appointment for an initial assessment and we can update your record to make sure you get all your medicines and checks in time.
Hearing induction loop
We have a portable audio induction loop available at reception for the benefit of our patients with hearing aids fitted with a ‘T’ switch. Please make receptionist aware of your requirement of loop or mention in the comments when booking appointment online so the loop can be made available for your consultation as well.
Another innovation that has helped a number of patient groups is the automated call system which displays a patient’s name and the room they are seeing a clinician in.
All areas of the building have clear signage which is compliant for people with reduced visual acuity and dementia.
All entrances/ exits to the surgery have automated doors with step free access. The main entrance from car park has a ramp for wheelchair access as well. The automated door at rear entrance to the building has a button release (on left side wall when facing exit) for exiting.
Disabled and gender neutral facilities are available. As are baby-changing facilities.
The two spaces nearest our entrance are clearly marked and reserved for blue-badge holders.
Our website can be translated to many different languages using the google translate tool at the bottom left of each page.
Further reading about the NHS can be found here.
To avoid attending the surgery during the coronavirus pandemic you can attempt to register for online access via the NHS app and then the new Airmid app (which links directly to Systmonline).
Please note that, for your protection, in order to use the online services you need to register in person at the surgery and present photo-identification (such as photo driving licence, passport or other officially recognised documents). You may not register for other people (apart from your children aged under 12) except under special circumstances.
Electronic Prescriptions Service
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Please see our section in “prescriptions” about EPS.
What is NHS e-Referral Service?
If you have been referred by your GP for an appointment with a healthcare provider, you may be able to book your appointment with NHS e-Referral Service, which replaced Choose and Book in June 2015. Most services are available via NHS e-Referral Service. You can choose the date and time of your appointment and your GP may be able to book your appointment there and then.
However, you have the right to think about your choices, compare different options and book your appointment at a later stage. If so, you’ll be given an appointment request letter, which includes your unique booking reference number, NHS Number and a list of hospitals or clinics to choose from. In addition you’ll be given a password, which allows you to book your appointment via NHS e-Referral Service either over the phone using The Appointments Line 0345 6088888 or log in to NHS e-Referral Service online.
NHS e-Referral Service will also give you the ability to:
- plan and manage your appointments around any existing appointments, if you are currently undergoing treatment
- fit your treatment in with your other commitments, at home and at work
- choose appointments that fit with your carer’s schedule
- check the status of your referral and change or cancel your appointments easily, either over the phone or online
Speak to your GP about your choices and read the section about choosing a hospital for more advice.
More information about how to use NHS e-Referral Service can be found in the FAQ section. If you can’t find the answer to your particular question in the FAQ section, or you want to raise any concerns, you can contact NHS e-Referral Service:
- via The Appointments Line (TAL) Customer Services line on 01908 774 663 (Monday to Friday 9am-5pm, excluding bank holidays).
- via email: firstname.lastname@example.org
I’m not good with the internet – where can I get help?
There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library. On this site we created simple tips and instructions that can help you to become a more confident internet user, including how to keep yourself and others safe online.
More than 90% of healthcare providers allow you to book your appointment through NHS e-Referral Service online or via The Appointments Line. Where this is not possible, this will be indicated on your Appointment Request letter by a picture of a phone next to the relevant provider. You or your GP will then have to book directly with the hospital or service using the phone number indicated on the letter.
Please read our privacy notice here.