ACCESSING SUPPORT AT ELMWOOD FAMILY DOCTORS
Due to the COVID pandemic, we have had to change the way we provide care to our patients, whilst remaining open and responsive. The biggest change you may have noticed is that we now offer telephone appointments in the first instance, or e-consults where you are able to get advice online from your GP Surgery. The GP or other health care provider will then assess whether a face-to-face appointment is needed for your health care need, or whether they can deal with your concern safely and effectively over the telephone.
We are pleased to say that telephone appointments are now available to book online. If you think you need a face-to-face appointment, please complete an e-consult first, and a health care professional, usually a GP, will assess the best way to treat you.
Elmwood Family Doctors now employ a range of health care professionals, including Advanced Clinical Practitioners, Physician Associates, and Pharmacists. There are also First Contact Physiotherapists available to book an appointment with directly, if your concern is in regard to a musculoskeletal condition. Your health care need will be directed to the most appropriate clinician.
If you are attending the surgery for any reason, such as to pick up a prescription or to attend an appointment please wear a face mask / covering. We are unable to provide these so please ensure you have your own. We may refuse to see you if you do not wear a face mask – please read our face mask policy.
While we respond to coronavirus please follow the advice from our reception team. There may be longer waits on the telephone and changes to usual procedures and services in the interim.