The majority of work carried out by our clinical team is now being done on the telephone and with video consultations. This is to help the national response and hopefully reduce the spread of coronavirus.
We have moved to a “total triage” system for how you now request any treatment or advice. This is currently by telephoning the surgery.
You can now also get advice from your doctors, self help information and submit admin requests by using Econsult – click here to read about how to use this service.
Following national guidance we are only seeing urgent and unwell patients at the practices that we can not safely treat over the phone. Due to the pandemic we are prioritising work that is urgent so we would ask you are understanding of the need for routine requests and that how we support your chronic health complaints will be subject to changes and delays.
While we respond to coronavirus please follow the advice from our reception team. There may be longer waits on the telephone and changes to usual procedures and services in the interim.