Patient Privacy Notice

Change of Address

Please let us know as soon as possible if your address or contact details change.

You can update changes to your address and/or telephone contact details using our online services if you have already registered for the same. If you don’t use the online services then you will need to call in to the surgery and complete a Change Of Address Form.  These are kept at reception. You will need to include on your form every other family member that the address change affects, otherwise we shall assume that they are remaining at the old address.

If you change your name, again you need to come to the surgery and complete the appropriate form. You will also be required to show proof of name change. i.e. Marriage Certificate, Deed Poll documentation

PLEASE NOTE THAT IF YOU ARE HAVING TREATMENT UNDER A HOSPITAL OR ANOTHER HEALTHCARE BODY YOU WILL NEED TO NOTIFY THEM OF CHANGES SEPARATELY. If any family member attends regular outpatient clinics at any hospital, or has recently been referred to a clinic/hospital for an initial appointment, please telephone the hospital’s appointments department to inform them of your new address (Huddersfield Royal Infirmary appointments centre Tel no: 08000 158222).

Your Care Summary

What is the Summary Care Record?

Your Summary Care Record will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had. Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed. You can choose whether or not to have a Summary Care Record.

 

What information is included in the Summary Care Record?

If you decide to have a Summary Care Record it will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had. You may want to add other details about your care to your Summary Care Record. This will only happen if you ask for the information to be included. You should discuss your wishes with the healthcare staff treating you.

How will the Summary Care Record help me?

Healthcare staff will have quicker access to information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had. This means they can provide you with safer care during an emergency, when your GP practice is closed or when you are away from home in another part of England.You will be able to look at your Summary Care Record at any time at a secure website called HealthSpace. You must register to use HealthSpace to keep it as secure as possible. You can get more information about HealthSpace at www.healthspace.nhs.uk or from your local NHS.

 

Who can see my Summary Care Record?

Only NHS healthcare staff involved in supporting or providing your care can see your Summary Care Record. Healthcare staff who can see your Summary Care Record:

    • need to be directly involved in caring for you;
    • need to have an NHS Smartcard with a chip and passcode (like a bank card and PIN);
    • will only see the information they need to do their job; and
    • should have their details recorded.

Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, for example if you are unconscious, they may look at your Summary Care Record without asking you. If they do this, they will make a note on your record to say why they have done so.

Can I stop information being put into my Summary Care Record?

NHS healthcare staff need to make accurate, relevant records of the care you have had. You can choose not to have a Summary Care Record. If you do not want a Summary Care Record you must fill in an opt out form and return it to the practice.

Summary Care Record optout form

Named GP

Named Accountable GP

All patients have a named GP who is responsible for their overall care at the practice.  You can contact the practice if you wish to know who yours is.  If you have a preference as to which GP is your “named, accountable GP”, the practice will make reasonable efforts to accommodate this request.  Regardless of who your named accountable GP is you can still choose to see any GP in the Practice when you want to book an appointment.

Read more about GP appointments.

Carers

Please let us know if you act as the carer for somebody else or if you have a named carer.

We are supporting the local initiative Carers Count which is a “one stop shop” for unpaid carers in Kirklees. Read more about the support they can offer here. Or call them on  03000120231.

Patient Privacy Notice

You can read our GDPR privacy notice here.

General Data Protection Regulations 2018

How we keep your records confidential
Everyone working for the NHS has a legal duty to keep information about you confidential. We have a duty to;

  • Maintain full and accurate records of the care we provide to you
  • Keep records about you confidential and secure
    Provide information in a format that is accessible to you (e.g. large type if you are partially sighted)

We will not share information that identifies you for any reason unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We have to do this by law
  • We have special permission for health or research purposes, or
  • We have special permission because the interests of the public are thought to be of greater importance than your confidentiality—for example, if you had a serious medical condition that may put others you had come into contact with at risk

We hold your records in STRICT CONFIDENCE

Who are our partner organisations?

We may share information with the following main partner organisations:

  • Strategic Health Authorities (SHA’s)
  • NHS Trusts (Hospital’s, PCT’s)
  • Special Health Authorities
  • Ambulance Service
  • We may also share your information, with your consent and subject to strict sharing protocols on how it will be used, with:
  • Social Services
  • Education Services
  • Local Authorities
  • Voluntary Sector Providers
  • Private Sector

Anyone who receives information from us also has a legal duty to: KEEP IT CONFIDENTIAL!

Why we collect information about you:

In the National Health Service we aim to provide you with the highest quality of health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.

These records may include:

  • Basic details about you such as address, date of birth, next of kin
  • Contact we have had with you such as clinical visits
  • Notes and reports about your health
  • Details and records about your treatment and care
  • Results of x-rays, laboratory tests, etc.
  • Relevant information from people who care for you and know you well such as health professionals and relatives

It is good practice for people in the NHS who provide care to:

  • Discuss and agree with you what they are going to record about you
  • Give you a copy of letters they are writing about you, and
  • Show you what they have recorded about you, if you ask

How your records are used

The people who care for you use your records to:

  • Provide a good basis for all health decisions made in consultation with you and other health care professionals
  • Deliver appropriate health care
  • Make sure your health care is safe and effective, and
  • Work effectively with others providing you with health care
  • Others may also need to use records about you to:
  • Check the quality of health care (such as clinical audit)
  • Protect the health of the general public
  • Keep track of NHS spending
  • Manage the health service
  • Help investigate any concerns or complaints you or your family have about your health care

Some information will be held centrally to be used for statistical purposes. In these instances we take strict measures to ensure that individual patients cannot be identified

We use anonymous information, wherever possible, but on occasions we may use personal identifiable information for essential NHS purposes such as research and auditing. However, this information will only be used with your consent, unless the law requires us to pass on the information.

Notification

The Data Protection Act 1998 & General Data Protection Regulations 2018 require organisations to notify the Information Commissioner of the purposes for which they process personal information.

You have the right

You have the right to confidentiality under the General Data Protection Regulations 2018 (GDPR), Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply)

You also have the right to ask for a copy of all records about you

Your request must be made in writing to the organisation holding your information
We are required to respond to you within a calendar month
You will need to give adequate information (for example full name, address, date of birth, NHS number etc.)
You will need to be specific about the time period you wish to access as we are unable to comply with excessive requests.
You will be required to provide ID before any information is released to you

If you require this information in a different format or you need further information or assistance, please contact our reception team.

Enhanced Data Sharing Model…WHAT DOES THIS MEAN?
You may be asked when you contact the surgery if you are happy for your medical record to be shared with other NHS agencies to whom you may access, or be referred, such as A&E, Out of Hours GPs, District Nurses etc and also for your GP to see information recorded about you by these other NHS Agencies.

This is because we use a computer system called SystmOne which has the functionality to allow sharing of medical information contained in your record with other authorised users with your consent.

It is important that we record your consent to share this information as this means that when you access these other services they will have immediate access to information which could help them treat you such as your allergies and recent medication. Giving your consent now means there will be no delay in the clinician being able to access potentially life-saving information when you are ill.

Allowing your own GP to see information recorded by other agencies means that we can continue to treat you with full knowledge of treatments or care you may be receiving from other places. It could be very dangerous for your GP to issue a prescription without knowledge of medication that you may have been issued by another clinician.

If you have not yet been asked, but would like to define your consent or dissent to this sharing of information, please contact the receptionists at the practice who will be able to record this for you.

For further information please see the leaflet below

edsm_patients_guide_v1_01

 

Text messaging

we will continue to contact patients via text messages regarding the delivery of care.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please contact reception to complete the form for opt out